Returns & Refunds

When transacting business with Zulu Software & our related businesses, the following Returns and Refunds Policy applies in relation to our Products, Goods and Services.

Server Hosting

You can cancel your server hosting plan with us at any time. If you wish to cancel your hosting, you must notify us in writing of this. Our fee for cancellation is one month hosting fee based on your current plan. Customers that have paid for server hosting in advance will be refunded a pro rata return of the amount they have paid in advance LESS the cancellation fee. In relation to unpaid hosting accounts falling outside our payment terms which apply to your service, we reserve the right to cancel your hosting plan without prior notification at any time due to the non payment of your hosting account.

Maintenance & Support Contracts

Maintenance and support service contracts and agreements are generally renewable arrangements that can run for periods comprising three, six or twelve months cycles. Zulu Software generally charge for these services on a monthly basis. The minimum term of any contract or agreement is 3 months. By signing a contract or agreement, you agree to pay to Zulu Software the costs set out in the agreement and Zulu Software agree to provide the services as set out. You can cancel your contract or agreement after expiration of the minimum term, subject to 30 days notice in writing. If you do, a cancellation fee of one months fee will apply. Prior to expiration of the minimum term, you are liable for the monthly costs for the 3 month period. Should you cancel the agreement prior to expiration of the minimum term, no refund will be available for charges relating to this period. Should you cancel your agreement after the minimum term has expired, customers that have paid fees in advance will be refunded a pro rata return of the amount paid LESS the cancellation fee.

Licensed Computer Software

Zulu Software's software it provides can be purchased as either Licensed software for your use or as Licensed software you can own, depending on the particular type of product we sell you. Should you wish to discontinue using any Licensed software you have purchased from Zulu Software, in the absence of any specific, limited refunds statement contained in a License Agreement specifically relating to the particular product you have purchased, generally, neither Zulu Software, its Agents nor Authorised Representatives offer refunds on any Licensed software you have paid us for. Zulu Software reserve its right to retain the full Installation, Setup & License Fee or other fees you may have paid relating to the Licensed copy of software we have provided to you. Please satisfy yourself the software is suitable for your needs before paying for it. Zulu Software will not be liable to any person or organisation under any circumstances for any indirect, consequential, incidental or special damages arising in any way out of your use of our Licensed software including its performance and/or non performance. Where Zulu Software cannot exclude liability, to the extent permitted by law, Zulu Software's liability will be limited to re-supply of the relevant Licensed software or equivalent software, the cost of re-supplying the software, or equivalent software, at our option.

Changes to our Returns & Refunds Policy

Zulu Software reserves the right to revise its policies at any time without notice.