Service Provider
Software Application: Zulu IES v2 system including dynamic Website CMS
Custom Search Engine Promotion Management Module
Custom Hosting Management Module
Custom PCI DSS Management Module
Custom Software Framework Bug Controls Module
e-News letter system.
Client: Web & Programming services provider
Business Model: This enterprise specialises in 2 core areas of business:
Website design and development: offers design and development services, website hosting and email and website marketing.
Custom software applications including CMS, CRM's intranet and extranet system platforms.
Customer base extends from Australian to New Zealand consisting of a wide business demographic mainly focusing on SME’s. Business operations are web based.
The Requirement: To administer and manage all internal business processes electronically with the ability to make available all relevant up to date information to company employees from internal or remote locations.:
In addition to this requirements were:
· A professional intranet/extranet interface with simple navigation and processes.
· Integral automated daily back up procedures where required
· To empower staff to make updates to the website whenever necessary
· Promote ongoing communications that are consistently recorded with the relevant client file or project file.
· An archival history of all working processes in the business
· The necessity to only have records added to the system once. i.e. CRM entries are then synchronised with QuickBooks and retain the integrity of the company database.
· Required an extranet ready facility to allow contract companies and clients to access relevant data and records.
· The system allowed for flexible working arrangements for management and also allowed staff 24/7 access to relevant information for support and servicing of our corporate clients.
· The system empowers each staff member with instant access to shared information, beyond the limits of location or time constraints.
· The system also addresses the corporate aspects of security and privacy of the company’s IP and Proprietary Information loss. Team members have appropriate levels of information access and security authorisations, according to role and position.
· To enhance efficiency and improve productivity with the supply of information to support each job function in context and to all locations in real time.
· Improving productivity by accessing a single central repository of data. Vital company information readily available and accessed through a simple user friendly interface, both historical and in real time as new information is created.
· Improved customer service via quicker and more accurate access to customer account information.
· Provide complete control and management over company documentation, version control, ensuring the most up to date and current.
· To create a best practice environment for all staff members at all levels.
· To provide an environment that encourages teamwork, both short and long-term initiatives become more effective.